Overview
At Hewlets Printer, we understand that fast, reliable shipping is just as important as the quality of the printers you purchase. This Shipping Policy outlines our shipping practices, delivery timeframes, costs, and procedures for handling unexpected issues, ensuring you receive your purchase with ease and confidence.
Order Processing
Order Confirmation: Once you complete your purchase, you will receive an order confirmation email with details of your purchase.
Processing Time: Orders are typically processed within 1-2 business days. Processing times may be slightly longer during peak periods such as holidays or sales events.
Ready to Ship: You will receive a shipment notification, along with a tracking number, as soon as your order is dispatched.
Shipping Methods & Delivery Times
We offer several shipping options to meet your needs:
Standard Shipping
Delivery Time: Typically 3-7 business days after order processing.
Details: Ideal for non-urgent orders. Delivery times may vary based on your location.
Expedited Shipping
Delivery Time: Typically 1-3 business days after order processing.
Details: Perfect for urgent orders. Additional fees apply.
International Shipping
Availability: We offer international shipping to select countries.
Delivery Time: Varies by destination; please refer to our International Shipping FAQ for additional details.
Customs & Import Duties: International shipments may be subject to import duties, taxes, and charges imposed by the destination country. The recipient is responsible for these fees.
Shipping Rates & Costs
Flat-Rate Shipping: We offer a flat-rate shipping fee for orders under a certain threshold. Orders exceeding $100 qualify for free shipping.
Calculating Costs: Shipping fees are calculated at checkout based on your order weight, dimensions, and the shipping destination.
Promotions: Occasionally, we offer special shipping promotions, which are clearly stated during the promotional period.
Packaging & Handling
Secure Packaging: All printers and related accessories are carefully packaged to ensure safe delivery. We use high-quality protective packaging to safeguard your products during transit.
Damage During Shipping: In the rare event that your item arrives damaged, please contact our Customer Service team immediately at support@hewletsprinter.com. We may require photographic evidence of the damage to process a replacement or refund.
Tracking Your Order
Tracking Number: Once your order ships, a confirmation email with a tracking number will be sent to you.
Tracking Information: You can track your order directly on our website or via the carrier’s website by entering your tracking number.
Shipping Issues & Delays
While we strive to ensure timely delivery, please note:
Carrier Delays: Sometimes, external factors such as weather, customs inspections, or carrier-specific issues might delay your delivery.
Lost or Missing Packages: If your package is delayed beyond the estimated delivery timeframe, please contact us. We will work with the carrier to locate your package.
Order Cancellation: If we cannot confirm your shipment due to unforeseen issues, you will be notified via email with details on how to proceed with a re-shipment or refund.
Returns & Exchanges
For details on our returns and exchanges process, please refer to our Return Policy. Items returned must be in their original condition and packaging to qualify for a refund or replacement.
Customer Support
If you have any further questions or concerns regarding our shipping practices:
Email: support@hewletsprinter.com
We appreciate your business and strive to deliver your order smoothly and efficiently. Thank you for choosing US!
