Overview
We take pride in offering quality printers and accessories. If you are not completely satisfied with your purchase, we’re here to help. This Refund Policy explains the procedures and conditions for returns, exchanges, and refunds to ensure a smooth and hassle-free experience for our customers.
Eligibility for Refunds
Defective or Damaged Products: If your printer or accessory arrives defective or damaged, please notify us within 7 days of delivery.
Unwanted Products: If you wish to return a printer or accessory for any other reason (such as not meeting your needs), you may request a refund within 30 days of the original purchase date.
Non-Refundable Items: Certain products (e.g., special order items, custom configurations, or bundled accessories) may not be eligible for refunds. Details are provided on the individual product pages.
Return Process
Contact Us:
To initiate a return or refund, please email our Customer Service team at support@hewletsprinter.com with your order number and reason for return.
Return Authorization:
Once your request is received, we will evaluate it and issue a Return Merchandise Authorization (RMA) number if applicable. Please include this number on the return package.
Shipping the Product Back:
Use the original packaging if available, and securely package the item.
Return shipping costs may apply unless the item is defective or damaged.
We recommend using a trackable shipping service, as we cannot guarantee receipt of the return package without one.
Inspection and Refund Processing
Inspection:
Upon receipt, all returned items will be inspected to ensure they are in their original condition with all accessories, manuals, and packaging.
Refund Approval:
If the return is approved, a refund will be issued to your original method of payment within 7-10 business days.
If the item shows signs of damage or is missing required components, we may offer a partial refund or request additional information.
Restocking Fee:
A restocking fee of 2% may be applied for returns of unwanted products, unless the item arrived defective or was returned due to our error.
Exchanges
If you prefer to exchange your printer or accessory for a different model or product, please contact our Customer Service. We’ll provide you with the necessary instructions to complete the exchange process. Exchanges are subject to product availability and may require the same return process outlined above.
Non-Refundable Costs
Shipping Fees:
Original shipping fees are non-refundable unless the return is due to a mistake on our part (such as an incorrect or damaged product).
Installation and Handling Charges:
Any additional fees incurred for installation or handling are non-refundable.
Cancellation Policy
Order Cancellations:
Orders may be cancelled within 24 hours of purchase. After this period, cancellations may not be possible if the order has already been processed or shipped.
Pre-Order Cancellations:
For pre-order items, please refer to the specific cancellation guidelines provided at the time of purchase.
Contact Information
If you have any questions or require further assistance regarding our Refund Policy, please feel free to contact us:
Email: support@hewletsprinter.com
We appreciate your business at Old Printer Desktop and strive to ensure that every transaction is handled with transparency and fairness. Thank you for shopping with us!
